Palm Treo Pro Guia do Utilizador descarregar pdf (Página 332)

TROUBLESHOOTING

EMAIL

332

14

CHAPTER

An alert tells me that the server could not

be reached

Your smartphone had to wait too long to

connect to the Exchange server. The

connection may have been lost, the server

may be temporarily overloaded, or the

server may have encountered an internal

error. Check your Exchange server name

and proxy server settings (see Setting up

wireless synchronization), and try

again later.

An alert tells me that my account

information could not be detected

When you set up the Exchange server sync

options, the credentials page was left

blank. Correct the credentials (see Setting

up wireless synchronization), or set up your

smartphone to sync only with a computer,

and try to sync again.

An alert tells me the device timed out

while waiting for credentials

The Exchange server credentials screen

was left open too long. Re-enter the

Exchange server credentials, and try to

sync again.

Email

I have problems using my account

Occasionally you may experience problems

using an email account after you set it up. If

you followed the account setup procedure

and are experiencing problems in using the

account, verify that the account complies

with your email provider’s requirements by

following these steps:

• Verify both your password and your

username for your email account.

• Some email service providers require

you to be on their network to use your

email account. If this is the case, be

sure to use your provider’s network as

the connection type for the account.

• Some email service providers have

other requirements specific to their

TIP

If you are synchronizing with an Exchange

server and you’re unable to change your lock

settings, check with your system

administrator to find out if a systemwide

locking policy is in place.

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